Telephone Answering Service-Boston

Healthcare practitioners know they can rely on Medfone’s telephone answering service. Boston doctors and their practices often turn to us for solutions. They know we provide a healthier world, one call at a time.

We support the healthcare industry with a variety of services to meet today’s need including:

• Customer Acquisition
• Customer Care
• Messaging
• Interactive Voice Response
• Medfone NMD

Customer Acquisition. You need to grow, and that can happen with our telephone answering service. Boston is one of our target markets. We’ll go through a discovery process with you to find opportunities to cross sell and up-sell your services within the region.

Customer Care. By choosing Medfone, you are choosing phone answering services that solve your client’s problems and provide them with answers to their questions.

Messaging. Need to schedule your patient’s next appointment or leave test results? We can do that with our messaging service.

Interactive Voice Response (IVR). This is a good solution if you have high call volumes. IVR is an automated response system with pre-recorded messages that works in Windows operating systems. It also works with databases to capture data so you don’t miss important customer details.

Medfone NMD. If you still want your staff to interact with patients but would like to do so more efficiently, then Medfone NMD is a good option. Your staff still interacts with patients, but only after the patient chooses from a list of pre-recorded options. For example, a patient calling in can choose to schedule an appointment, refill a prescription, or ask a question.

Medfone provides more than just phone answering services. We give back to the community we serve. Our team has participated in breast cancer fundraising events, blood drives, canned food drives, AIDS walks, and more. We also help the United Way and Salvation Army. Medfone also monetarily contributes to the American Cancer Society, American Heart Association, Heritage Health and Housing, Lenox Hill Hospital, and more. Details are listed under "The Heart of Medfone."

Medfone is a company rooted in the healthcare industry to help doctors and patients work together seamlessly and efficiently. Call us today to discuss which service fits your needs best.