Telephone 24-7 Answering Service

You’re busy. Your patient is busy. You need to leave them a message regarding the last office visit, but you can’t seem to reach them. Do you extend your work day so you can speak to your patient? Or would you rather have them call for their information when they get home? MEDFONE is a 24 hour answering service that specializes in situations as shown in this example. We work with clients everyday to solve these types of problems and alleviate any pressures caused by communication gaps.

We start every potential working relationship with an evaluation we call the “Discovery Process.” Our team will meet with you to discuss your expectations and brainstorm solutions to customize a telephone 24-7 answering service. Once we come to an agreement, we will begin implementation and track the results.

One possible answer is MEDFONE’s Interactive Voice Response (IVR) system. It’s an automated telephone 24-7 answering service. Prerecord your message and your trained MEDFONE representative will contact the patient leaving a call back number. When the patient has time, they’ll call in and get your prerecorded message. Login to your account manager anytime to see your results. We’ll track them for you so you can stay in-the-know.

MEDFONE makes every client’s job easier. Because we are a 24 hour answering service, they know that their message will reach their patients. They also know that we have the capabilities to work with all their patient files because we have the staff and technology to handle high call volumes.

Using MEDFONE for your office calls and messages after hours allow healthcare professionals to focus on patient care rather than administrative follow-up. In a time where even the tiniest mistake can be costly, we understand that your time is best spent on your patients’ medical issues.

Your search is now over. You can continue working without worrying that your patient isn’t receiving your message. Let MEDFONE take care of that for you.