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 MEDFONE is dedicated to providing companies in the Pharmaceutical industry with superior customer acquisition and customer care solutions. Whether it’s a clinical trial program, patient response, customized IVR, processing consumer information and literature requests, or providing back-up for an in-house operated call center,
MEDFONE has specific support programs to meet your needs. By focusing exclusively in health related fields, our staff provides a level of compassion and knowledge unavailable from generic call centers. Our combination of people, technology and nearly 25 years of experience in health fields will result in quality solutions for you in today's ever-changing marketplace.
We know how important it is for our pharmaceutical clients to have business associates that comply with the revised Health Insurance Portability and Accountability Act (HIPAA). That is why we spent several thousands of dollars and over 120 hours in additional training to ensure that
MEDFONE immediately complied with the new regulations.
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details.
In fact, MEDFONE was recognized as a pioneer in developing a HIPAA compliant Business Associate Agreement for its clients.
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details.
Over the years, MEDFONE has developed customized, cost-effective solutions for pharmaceutical companies in the following areas:
Patient Acquisition Marketing
— MEDFONE has helped develop custom patient acquisition programs focused on clinical trial screening. We’ve demonstrated our ability to identify and reach current and potential targeted patients far surpassing our client’s expectations.
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Patient Information Notification
— MEDFONE has developed custom patient information
notification programs focused on providing pharmaceutical clients with critical information concerning changes in their prescription drug plans.
MEDFONE had the capacity to reach a large number of patients in a very short period of time, providing a seamless transition to patients and the pharmaceutical company.
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These programs are just the beginning, our other detailed custom applications include:
Toll-Free Ad Response and Fulfillment
Literature, Product and Information Requests
Clinical Trial Screening and Recruitment
Product Complaints
24/7 Urgent Call/Adverse Event Processing
Call Overflow for Company Operated Call Centers
Customized IVR Programs
Meeting and Symposium Recruitment
Physician Detailing and Sampling
Field Sales Rep Support Line
Customized Outbound Calling Programs to Physician Offices and Consumers
Multi-Lingual Interpretation
Patient Compliance
Disease Management
Regional/Nationwide Conference Calls
Web Enabled Services
Market Research Surveys
Email Management
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