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 The Team Dedicated To Your Success . . .
The people who handle your calls are the most important people to your business. They must be friendly, intelligent, articulate and caring – about your program and your callers. They are charged with cultivating your relationship with your clients. We take that responsibility seriously.
We employ a stringent job screening and interview
process for new hires, including a verbal, written and
technical skills analysis. Upon completion of
these tests, each candidate goes through an intense
multi-interview process with the managers and trainers
in the call center area before a final decision is
reached. For custom programs, we will first profile the proper agent based on the needs of your program and then we will find them to fill the positions.
Once part of the MEDFONE team, our agents are then trained for a minimum of
60 hours before they are ever allowed to answer the phones. Then, they are trained on the specific program(s) they will be working. Training will vary depending upon the complexity of the program. And it doesn’t stop there!
Ongoing training
is provided through monitoring and feedback programs – all your calls can be recorded so they can be reviewed. Agents are regularly taught how they can improve their performance to achieve better results.
Our client development team is committed to providing you
with a seamless, exceptional integration into the
MEDFONE family of clients, from the initial marketing stage through program implementation and beyond.
A dedicated account manager is assigned to every program to assist in developing, maintaining, monitoring and revising the program. The account management team is accessible to you 24/7/365 to respond to and handle your needs.
Our upper level management team is the epitome of “hands-on management.” They don’t just
“manage the managers,” they take pride in monitoring agents live so they can personally commend them or instruct them how to improve their performance. They are committed to exceptional interdepartmental communication and support to efficiently and effectively achieve client satisfaction.
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