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Successful customer aquisition programs starting with a detailed evaluation of your needs

Award winning customer service.  Customized solutions using aspects of Medfone's inbound and outbound interactive voice response services.

We will act as your front office, schedule appointments, explain services offered and much more.  If needed, we will profile and hire agents specifically for your program.

IVR is an automated telephone switching system that handles calls through pre-recorded phone messages.  Our system can handle a high volume call capacity.

Medfone focuses on health industry fields, employs fully trained agents, concentrates on good management and supervision of agents, and boasts of No downtime.

MEDFONE Opens Satellite Office in Milford, Pennsylvania

Wantagh, NY-based MEDFONE is set to open a satellite office in Milford, Pennsylvania on December 6, 2004.

“Milford has proven to be a perfect location for MEDFONE’s first satellite operation,” said MEDFONE President Jay Moses. “We have found a wonderful place to extend the MEDFONE family.”

Conveniently located near the borders of Pennsylvania, New York and New Jersey, Milford is a small community with a modest population. The MEDFONE office will serve as a training and administration headquarters for the new employees, primarily Remote Agents, working from other locations in the community.

“What we have found in Milford is a motivated workforce, seeking alternatives to the existing employment opportunities,” said Moses. “This office gives MEDFONE a new reach for its existing clients, and provides exciting career opportunities to the employees. We are very excited about this new venture.”

MEDFONE, Inc. is one of the leading full-service call centers specializing in comprehensive outsourced calling and web-based solutions for the pharmaceutical, hospital, medical practice, managed care, direct marketing and electronic retailing segments of the health industry. MEDFONE has attained industry wide recognition for its proven track record in customized call center operations dedicated to enhancing their clients’ customer relationship management and customer acquisition capabilities, including inbound and outbound live agent and IVR programs, e-mail management and web chat solutions.

MEDFONE is a privately held corporation that was founded in 1979. Its headquarters are located on Long Island, NY.

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