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CONTACT: MICHAEL MARTINO
PHONE:516-214-4581
MEDFONE,
Inc. Wins Prestigious Industry Honors
MEDFONE, Inc. has been selected as the winner of the Customer Relationship Management (CRM) Award, one of the most prestigious honors in the industry, for its outstanding customer service.
 The coveted CRM (Customer Relationship Management) award from TMC and Customer Inter@ction Solutions magazine is presented to companies whose products or
services have proven invaluable in helping their clients implement successful CRM strategies and maintain customer relationships from acquisition through retention. Awards are based on hard data facts and numbers demonstrating the improvements that the winners’ product has made in a client’s business.
“This award is an honor,” said MEDFONE President and Chief Operating Officer Jay Moses. “We strive to provide excellent service to each and every client, and to help them meet their sales and services goals. The CRM award is a testament to the work of the managers and agents at
MEDFONE, and to the philosophy of the company.”
MEDFONE was recognized for a campaign undertaken on behalf of one of its health-related clients.
MEDFONE was “responsible for a critical outbound notification program in which nearly 13,000 calls and 2,000 mass faxes were completed in less than seven business days. The program was instrumental in a seamless transition of over 2,500 patients into pharmacy services and 1,200 physicians into the healthcare provider network,” according to TMC and Customer Inter@ction Solutions magazine.
“In the healthcare industry, timing can be critical for patients. We rely on
MEDFONE because we know that we can. MEDFONE’s
responsiveness and quick action helped us notify and retain both patients and physicians.
During the outbound call campaign, I was so impressed with
MEDFONE’s service and staff, that we chose MEDFONE to be the provider for both our inbound and outbound call service needs. In fact, our transition to
MEDFONE for inbound call services was even easier than continuing the service we had with our previous call center firm.
I have subsequently recommended MEDFONE to a number of other healthcare firms. They are a solutions provider that I can partner with and count on when I really need them. The bottom line is that
MEDFONE delivers results—and they always seem to have a smile while doing it.”
Byron Hill
Marketing Director
Curative Health Services, Inc.
About MEDFONE
MEDFONE, Inc. is one of the leading full service call centers providing comprehensive outsourced telecommunication solutions for the electronic retailing, direct marketing, pharmaceutical, hospital, medical practice and managed care segments of the health industry. MEDFONE has attained industry wide recognition for its proven track record in customized call center operations, dedicated to enhancing their clients’ customer relationship management and customer acquisition capabilities, including inbound and outbound skilled agent and IVR programs, email management and web chat solutions.
MEDFONE is a privately held corporation that was founded in 1979. Its headquarters are located on Long Island, NY.
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