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MEDFONE Recognized by Long Island Association
The Long Island Association (LIA), the region’s largest and most powerful business organization, has named
MEDFONE the recipient of its 2004 MVP Award in the Healthcare industry.
“We are very proud to have been recognized by the LIA,” said
MEDFONE President Jay Moses. “They are the singular voice for businesses on Long Island.”
MEDFONE was selected for its industry reputation, employee programs, community relations and services and its growth in the past year. “It’s part of the culture here at
MEDFONE,” said Moses. “We take great pride in our employees, and they take an enormous amount of pride in the company. As a result, we have productive associates that are eager to take part in all aspects of community services while providing quality work for
MEDFONE clients.”
In 2004, MEDFONE has conducted two blood drives for the New York Blood Center, raised $4,500 while participating in the AIDS New York Walk, ran a program for the Salvation Army during the holidays, took part in the JP Morgan Chase Corporate Challenge, and organized a can drive for a local church. Currently, the
MEDFONE employees are collecting personal care items for the US Troops serving overseas, and in October will take part in the American Cancer Society’s Making Strides Against Breast Cancer 5K Walk at Jones Beach.
“I am honored to be part of this incredible company. It’s our people who have made us the amazing organization we are today. They are wonderful,” said
MEDFONE Chairman and CEO, Jay Weinstein. “Our staff is dedicated both to our organization and our community, it is exciting to go to work every day.”
MEDFONE has also continued to be progressive with employee programs. One such example is its telecommuting program. Originally designed for its outside sales force, Moses and company founder Jay Weinstein introduced this alternative to existing call center agents for whom, due to life changes or geographic moves it was no longer feasible for them to work at the Wantagh call center. Telecommuters, or Remote Agents, work more flexible schedules fill-in shifts during peak call periods. It also provides crucial coverage during severe weather when staff is sometimes unable to get to the office. The program also allows for more agents in different time zones to provide better coverage for clients across the country.
MEDFONE is also very aggressive in its training and incentive programs for its employees. This year the company was the recipient of a $100,000 grant from New York State that was used to bolster employee training programs. “We have always felt it was extremely important to keep people interested in their jobs” said Moses. “Continual training allows for better service and incentives give employees goals to pursue.”
MEDFONE, Inc. is one of the leading full-service call centers specializing in comprehensive outsourced calling and web-based solutions for the pharmaceutical, hospital, medical practice, managed care, direct marketing and electronic retailing segments of the health industry.
MEDFONE has attained industry wide recognition for its proven track record in customized call center operations dedicated to enhancing their clients’ customer relationship management and customer acquisition capabilities, including inbound and outbound live agent and IVR programs, e-mail management and web chat solutions.
MEDFONE is a privately held corporation that was founded in 1979. Its headquarters are located on Long Island, NY.
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