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Successful customer aquisition programs starting with a detailed evaluation of your needs

Award winning customer service.  Customized solutions using aspects of Medfone's inbound and outbound interactive voice response services.

We will act as your front office, schedule appointments, explain services offered and much more.  If needed, we will profile and hire agents specifically for your program.

IVR is an automated telephone switching system that handles calls through pre-recorded phone messages.  Our system can handle a high volume call capacity.

Medfone focuses on health industry fields, employs fully trained agents, concentrates on good management and supervision of agents, and boasts of No downtime.

MEDFONE expanding Wantagh headquarters

MEDFONE, Inc. is in the midst of expanding and renovating its corporate headquarters. The project, launched last year, has an expected completion date of March 15. 

The Wantagh building that's home to MEDFONE is owned by Miller Realty of Glen Cove, but Medfone officials said the majority of the expansion tab is being picked up by the company. 

Although that cost was not disclosed, MEDFONE said it was approved for a $100,000 federal grant from the New York State Department of Labor to train new employees. 

"We are expanding to over 12,000 square feet of office space, and our employee ranks will more than double," said Jay Moses, president of MEDFONE, a full-service call center specializing in outsourced calling and Web-based solutions for the electronic retailing, direct marketing, pharmaceuticals, hospital, medical practice and managed care segments of the health industry. "The company is in aggressive growth mode." 

The renovation will increase the number of seats in MEDFONE's call center and will create up to 100 new jobs at the company, which operates 24 hours a day, 7 days a week.

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