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MEDFONE
Receives Prestigious Customer Service Award for the Second
Time
MEDFONE, Inc. has been selected as the winner of
the 2005 Customer Relationship Management (CRM) Award, one
of the most prestigious honors in the industry, for its
outstanding customer service. This is the second time in
the last three years that MEDFONE has received this
prestigious honor.
The coveted CRM Award from TMC and Customer Inter@ction
Solutions magazine is presented to companies whose
products or services have proven invaluable in helping
their clients implement successful CRM strategies and
maintain customer relationships from acquisition through
retention. Awards are based on hard data facts and numbers
demonstrating the improvements that the winners’ product
has made for a client’s business.
“This award is an honor,” said MEDFONE President
and Chief Operating Officer Jay Moses. “We strive to
provide excellent service to each and every client, and to
help them meet their sales and services goals. The CRM
award is a testament to the work of the managers and
agents at MEDFONE, and to the philosophy of the
company.”
MEDFONE was recognized for a campaign undertaken on
behalf of one of its County Department of Health clients.
MEDFONE was “responsible for developing and
implementing a centralized appointment desk to manage the
county’s large telephone call volume. Currently,
MEDFONE is successfully managing more than 1,000 calls
per day for eleven community health centers in the County.
Ninety-two percent of the inbound calls received generate
appointments,” according to TMC and Customer Inter@ction
Solutions magazine. “The County has been able to free-up
staff to work more efficiently in the health centers and
clinics.”
“This program has been both challenging and rewarding for
MEDFONE,” said MEDFONE President Jay Moses.
“There were many enhancements and changes as we helped the
County to centralize their program and create uniformity
across all of their centers. The client and MEDFONE
could not be more satisfied with the success of the
program.”
About
MEDFONE:
MEDFONE, Inc. is one of the leading full-service
call centers specializing in comprehensive outsourced
calling and web-based solutions for the medical practice,
hospital, managed care, pharmaceutical, direct marketing
and electronic retailing segments of the health industry.
MEDFONE has attained industry wide recognition for
its proven track record in customized call center
operations dedicated to enhancing their clients’ customer
relationship management and customer acquisition
capabilities, including inbound and outbound live agent
and IVR programs, e-mail management and web chat
solutions.
MEDFONE is a privately held corporation that was
founded in 1979. Its headquarters are located on Long
Island, NY.
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