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 MEDFONE Celebrates its 25th Year
National Call Center evolves from answering service to comprehensive call center
Wantagh, Long Island-based
MEDFONE will celebrate its 25th Anniversary July 1, highlighting the evolution of a company that continues to grow each day.
“This anniversary is a testament to the dedication of the employees of
MEDFONE,” said company founder, Jay Weinstein. “We are constantly reinventing ourselves, keeping ahead of the times and helping people with the one of the most important parts of life-their health.”
Jay Weinstein, who continues to serve as the companies Chairman and CEO, started
MEDFONE Nationwide 25 years ago. In the beginning,
MEDFONE's core business was providing basic answering services to individual physicians, large group medical practices and hospital networks in the metropolitan NY region. While
MEDFONE continues to serve healthcare providers throughout metropolitan NY, as well as the rest of the United States, the company has branched out in recent years to provide more complex and comprehensive call center services to the hospital network, pharmaceutical, managed care and electronic retailing segments of the healthcare industry.
“I love this company. Its viability and long term potential continues to energize me for the next 25 years. Even more so, I love the people that I have the good fortune to interact with on a daily basis,” said Weinstein. “It is exciting to go to work everyday.”
MEDFONE is among the leading call centers serving the healthcare industry. The company provides 24/7 service 365 days per year to a host of clients in the health industry. Its agents are skilled in assisting customer calls with product questions, purchasing requests and lab results. The company handles over 10,000 calls each day.
The company has become an important part of the landscape of the Long Island business community. It currently employs 130 and is growing rapidly.
MEDFONE provides extensive training to its employees, almost 1/2 of which are bilingual.
“We want this to be a great place to work, no question about it,” said Jay Moses, President and COO. “We have found that the more we provide in training and incentive, the more enthusiastic our employees become and, the better the service to each and every caller.”
This year, the company significantly expanded its headquarters, and its call and data processing capabilities. They also implemented a remote agent program for local, as well as out of state, employees interested in telecommuting. An additional 35 employees were hired and, through the assistance of a New York State grant, more comprehensive training was provided.
“We are well positioned for the future, and we’re meeting it head on,” said Moses. “The next 25 years are going to very exciting at
MEDFONE.”
MEDFONE, Inc. is one of the leading full-service call centers specializing in comprehensive outsourced calling and web-based solutions for the electronic retailing, direct marketing, pharmaceutical, hospital, medical practice and managed care segments of the health industry.
MEDFONE has attained industry wide recognition for its proven track record in customized call center operations dedicated to enhancing their clients’ customer relationship management and customer acquisition capabilities, including inbound and outbound live agent and IVR programs, e-mail management and web chat solutions.
MEDFONE is a privately held corporation that was founded in 1979. Its headquarters are located on Long Island, NY.
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