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This is how MEDFONE got its start 25 years ago – as one of the largest answering services for medical practitioners for sole practitioner doctors, large medical groups and massive hospital networks. We have come a long way since then. Now we don’t just answer the phones for our clients, we create successful messaging programs. We start with a detailed evaluation and analysis of your need for a call center. This entails what we call a “Discovery Process.” From that we are able to suggest a detailed solution for your specific situation. We develop a customized solution utilizing aspects of
MEDFONE’s fully-integrated inbound, outbound and interactive voice response (IVR) services.
We then train every agent that will be on your team working on your program. We even suggest that you assist in the training process. If needed, we will profile and hire agents specifically for your program. We can provide you with dedicated agents, shared agents or a hybrid for your program. Our goal is to ensure that the optimum level of messaging specialists is ready to help you meet your goal of no lost calls.
Then we implement your program and track your results. An account manager is assigned to your program to make sure it runs smoothly and to be responsible for taking care of any of your needs immediately. Your account manager is accessible 24 hours a day for your convenience.
We will act as your front office, process inquiries during exceptionally busy periods of the day, schedule appointments, answer questions, explain services offered, handle urgent calls, confirm patient appointments, conduct patient satisfaction surveys, or provide information and referral services.
This whole process is what we refer to as the Response Action Results™
process because it is designed to respond to your exact needs and get you the precise results you seek – a professional representation of your practice.
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