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Interactive Voice Response
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Successful customer aquisition programs starting with a detailed evaluation of your needs

Award winning customer service. Customized solutions using aspects of Medfone's inbound and outbound interactive voice response services.

We will act as your front office, schedule appointments, explain services offered and much more. If needed, we will profile and hire agents specifically for your program.

IVR is an automated telephone switching system that handles calls through pre-recorded phone messages. Our system can handle a high volume call capacity.

Medical Answering Services Call Center

If you found us in a search for a quality medical answering services call center, we invite you to:

  • Contact us at 1-800-MEDFONE (633-3663) or
  • Read our mission statement (About Us) or
  • Look through the sections of this site

You’ll find case studies that show you how our partnership approach and knowledgeable medical answering services staff have helped businesses just like yours launch and grow to successful, robust enterprises.

You’ll read about our messaging programs (Solutions section) that begin with a full analysis of your medical group, hospital network or sole practitioner office so that we can create the most effective combination of interactive voice response, inbound and outbound services.

There’s more, and it’s all provided for our clients who need a complete, long-term medical answering services solution. We know that your priority is making the right decision about who will provide high-impact, patient-facing services for your organization. Please review our approach—the result of a culmination of more than 25 years of development in this industry.

We hope to hear from you soon.

Medical answering services call center personnel are our priority. We take care to hire only the brightest, most capable and qualified individuals. But we also capitalize on current technologies for your best results. Please read about our technology and discover what we use to help you stay connected with your patients and feel confident about records storage and security, including:

  • A HIPAA-compliant call center system, incorporating the latest upgrades in software, Web-based, integrating capabilities with voicemail, decision tree routing, fax, PBX, and more. Not really sure what this means? Wondering what applications will best support your organization? Call us and we can move through our call center system options with you. System, client, supervisor, LAN, Internet, customer support, voice logging, predictive dialing, information delivery, voicemail, ACD, interactive voice response, and call center system features are detailed here on the website, but we also provide one on one consultations to discuss options.
  • Disaster Prevention Plan – Part of every MEDFONE solution is a disaster recovery plan for the voice and data network. Read the technology page (scroll down to see details) and find out about redundancies, technologies and service providers we count on to ensure your records are safe. System event protocols are in place. Contact us to discuss the details.

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