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 MEDFONE is committed to providing managed care organizations with custom solutions to help them to attract and retain members. Although member acquisition is extremely important, sometimes member support is paramount in keeping that member. We regularly provide: support services for member and provider inquiries, assist callers in reaching their primary care physician, verify member eligibility, process inquiries from prospective members, schedule appointments with marketing representatives, and educate members on their benefits.
Because we focus only in health related fields we know how important it is for our managed care clients to have business associates that comply with the revised Health Insurance Portability and Accountability Act (HIPAA). That is why we spent several thousands of dollars and over 120 hours in additional training to ensure that
MEDFONE immediately complied with the new regulations.
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details.
In fact, MEDFONE was recognized as a pioneer in developing a HIPAA compliant Business Associate Agreement for its clients.
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details.
Over the years, MEDFONE has developed customized, cost-effective solutions for managed care companies:
Member Acquisition and Retention –
MEDFONE has developed customized member acquisition/retention programs that have enabled
one of our clients to provide healthcare solutions to the economically underprivileged. This market segment is particularly challenging to support, but
MEDFONE has been able to assist in increasing enrollment by over 100,000 members, more than doubling our client’s membership.
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details.
These programs are just the beginning, our other detailed custom applications include:
Toll-Free Ad Response and Fulfillment
Call Overflow Services
Help Desk
Multi-Lingual Interpretation
Member Recruitment
Member Satisfaction Surveys
Appointment Availability/Accessibility Surveys
Welcome and Follow-Up Calls
Disenrollment/Renewal Calls
Urgent Call Processing and Dispatching
Meeting, Seminar and Event Registration and Notification
Literature and Information Requests
Web Enabled Services
Information Distribution Via Fax, Email or Pager
Call Answering, Screening and Messaging
Database Management
Insurance Verification
Reminder Calls for Annual Physical Examinations
Community Outreach Program Recruitment and Notification
Provider Satisfaction Surveys
Staff Recruitment Screening |
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