Live Phone Answering Service

As a healthcare practitioner, you need to ensure that you and your staff are focused on patient care, not administrative duties. That is why Medfone provides a live phone answering service.

Medfone began assisting healthcare professionals in 1979. We had three operators at that time. Our quality and reputation grew, and now we have 130 and counting employees. Because of our central location on Long Island, we have access to a hiring pool of very qualified individuals, allowing us to be choosey. This ensures that everyone who joins our team will provide you with the best possible service because they are highly qualified. That is why we are the area’s best live phone answering service.

Our mission, as a virtual answering service, is to help our clients with their customer relationships. We measure, maintain, and grow the relationships you start. Our staff is friendly and courteous, which means that every time your customer speaks to one of our agents, they end the call feeling valued. You can trust us to help you succeed. It’s our top priority.

We are focused on building relationships and providing an experience that you and your customer will appreciate. Our staff receives ongoing training. In fact, all new hires undergo 60 hours training before they even speak to your clients.

You will receive one-on-one attention from our staff. An account manager will be assigned to you along with a team of agents to provide your clients with the same service they would expect from you.

As a virtual answering service, we work hard to ensure that your clients are satisfied. That hard work has earned us several awards including:

• Long Island Association MVP Award in the Healthcare Industry
• Association of Teleservices International (ATSI) Excellence Award
• Customer Relationship Award
• New York’s  Building Skills in New York State Grant

Call us today to discuss how we can help you.