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The acronym IVR stands for Interactive Voice
Response, an automated telephone switching system that handles calls through pre-recorded phone messages.
MEDFONE’s proprietary IVR system incorporates Dialogic boards, runs on Windows NT/Linux, and is an open platform so we can work with virtually every type of database (including Microsoft and Oracle) in the industry. It provides information and question/answer decision tree applications, text to speech and speech to text technology, message management and automated information retrieval.
MEDFONE's IVR can provide maximum efficiency for your incoming call volume traffic. There are numerous creative uses for IVR technology, such as in-bound automated operators, automated direct dialing, and even telephonic infomercials. These applications give clients enormous flexibility and allows for simultaneous call handling at a greatly reduced cost. Our system can handle a high volume call capacity – 2,500 simultaneous calls.
In order to determine your needs for IVR, we start with a detailed evaluation and analysis. This entails what we call a “Discovery Process.” From that we are able to suggest a detailed IVR solution for your specific situation. We develop a fully customized solution utilizing aspects of
MEDFONE’s fully-integrated systems.
Then we implement your program and track your results. An account manager is assigned to your program to make sure it runs smoothly and to be responsible for taking care of any of your needs immediately. Your account manager is accessible 24 hours a day for your convenience.
This whole process is what we refer to as the Response Action Results™
process because it is designed to respond to your exact needs and get you the precise results you seek – a professional representation of your practice.
With MEDFONE’s IVR system, your calls are handled quickly, consistently and inexpensively. If you have a high call volume program that could benefit from an automated response, contact us about the possibility of using IVR.
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