|
|
 MEDFONE’s roots are firmly established with healthcare providers – from sole practitioner doctors to massive hospital networks – it is with them that we built our company. For a quarter-century we have been the “only answer for healthcare.” We understand that for healthcare providers, attracting and retaining patients has never been more critical to their success. The custom solutions we provide are timely and necessary in today’s healthcare environment. They include, for example: acting as a front office, processing inquiries during exceptionally busy periods of the day, scheduling appointments, answering questions, explaining services offered, handling urgent calls, responding to advertising inquiries, confirming patient appointments, conducting patient satisfaction surveys, or providing information and referral services.
Because of our close ties with the medical community we know how important it is for our healthcare provider clients to have business associates that comply with the revised Health Insurance Portability and Accountability Act (HIPAA). That is why we spent several thousands of dollars and over 120 hours in additional training to ensure that
MEDFONE immediately complied with the new regulations.
Click here for details.
In fact, MEDFONE was recognized as a pioneer in developing a HIPAA compliant Business Associate Agreement for its clients.
Click here for
details.
Over the years, MEDFONE has developed customized, cost-effective solutions for healthcare providers in the following areas:
Patient Acquisition --
MEDFONE has helped develop custom patient acquisition programs for the emerging field of full-body scanning, which has helped educate the general public about the enormous benefits of the procedure. As a result, the programs have also helped build a brand new practice for our client.
Click here for Case Study.
Patient and Physician Relationship
Management —
MEDFONE has developed customized relationship management programs focused on providing doctors’ and hospitals' patients with the support they need. Because MEDFONE has only worked with health related clients, our agents are necessarily more compassionate and caring toward their callers’ problems. Their positive attitude at critical moments have helped healthcare providers retain patients that would otherwise leave them unless they provided outstanding patient support.
Click here for Case Study.
These programs are just the beginning, our other detailed custom applications include:
Toll-Free Ad Response and Fulfillment
Urgent Call Processing and Dispatching
Remote Reception
Appointment Scheduling
Information and Referral Programs
Web Enabled Services
Call Overflow
Call Answering, Screening and Messaging
Appointment Reminder and Confirmation Calls
Literature and Information Requests
Explain Office Procedures, Policies and Test Instructions
Welcome and Follow Up Calls
Patient Satisfaction Surveys
Post-Discharge Patient Surveys
Meeting, Seminar and Event Registration And Notification
Staff Recruitment Screening
Information Distribution Via Fax, Email or Pager
Multi-Lingual Interpretation
Patient Help Desk
Customized IVR Programs
|
|
|
