Healthcare Call Centers

We’re a staff-centered organization, focused on finding, training, rewarding and retaining the very best agents. So, whether you’re evaluating healthcare call centers for the best pharmaceutical customer acquisition, consumer marketing, patient/physician relationship management, or managed care member acquisition/retention services, you can expect the best from MEDFONE. Following are steps we take to ensure a premier medical call center staff.

• MEDFONE promotes employee ownership and professional development as part of our commitment to the best services for our clients.
• The agents who are client facing for you must be – and are – strictly screened, carefully selected, thoroughly trained, both initially and repeatedly thereafter, and consistently challenged and rewarded for meeting or exceeding expectations on behalf of our clients.
• Not all healthcare call centers are structured this way: You’ll be assigned an account manager who will handle all of your needs, all of your programs, and who will be charged with ensuring your satisfaction. You will have a point person to turn to.
• Efficiency and follow-through scaffold all agent activities, and the top-level management is involved with the agents who handle your business on a day to day basis. Upper-level management involvement helps to ensure the best, most professional handling of your patients/customers/clients.

Please take a moment to browse the pages of this site to learn more about our medical answering services. You’ll find a list of “Solutions” and “Case Studies.” These areas of medfone.com are particularly enlightening, as they provide you with a clear idea of what we can do for you and of what we have already done in the areas of consumer response, healthcare and hospitals, managed care and pharmaceutical. Seeing how a medical call center has handled a job previously can help you evaluate whether the service at hand is a good fit for you. Our intention is just that: We are invested in client satisfaction, and that begins with an accurate picture of what we do and how we do it. Please contact us (toll-free) if you have question regarding the solutions and case studies outlined here.