Healthcare Call Centers, Call Volume, Reporting

Contact us to speak with a representative about MEDFONE services. Read the News about hospitals and health systems that have relied on MEDFONE for positive results. Scan the site and see why many pharmaceutical companies and medical practices trust us to handle medical sales, customer acquisition and patient response.

If you are looking at healthcare call centers, and you want to learn more about one that’s been evolving since 1979, browse About Us, Markets, Solutions, Case Studies and News. We’re busy growing because we’ve dedicated our resources to the best in technology and staff selection and training to help businesses like yours grow.

We take care of our agents so they’ll do the best job for you:

While not all healthcare call centers can say the same about employees, MEDFONE agents are chosen carefully and provided at least 60 hours of training before they are permitted to answer the phones. After preliminary training, agents are further trained to handle specific programs. Once they are actively providing skilled, courteous and accurate services, our agents are continually monitored and provided the benefit of feedback to help them become the best client facing agents for your business.

Client development is at the top of our list for obvious reasons, and you’ll notice the result of this focus most directly in how your client account is handled by our account managers. While you can expect the best in customer care for your patients or clients, you can likewise expect exceptional treatment of your account. As our client, you take top billing with a dedicated account manager who will stay abreast of your business, your needs, and your best next move.

We foster an entrepreneurial spirit here at MEDFONE. Fostering a strong sense of ownership, supporting the drive to continuously learn found in the best talent, and committed to being known for the highest level of client satisfaction so that our agents can be proud to call themselves MEDFONE employees, we ensure that the individuals you are counting on will be the best available. You will prosper with articulate, invested, positive, energetic and happy agents taking and making calls on your behalf. With MEDFONE, this is a given.

Want to find out more about the individuals who work at MEDFONE? Contact us and we’ll be happy to discuss this with you.