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 We also refer to this as customer relationship management. Building and maintaining a strong relationship with your customers may even be more important than acquiring them in the first place. This is why
MEDFONE takes great pride in providing your customers or patients with award winning service. Yes,
MEDFONE won the coveted CRM (Customer Relationship Management) award from TMC and Customer Inter@ction Solutions magazine in 2002.
Click here for details.
What can you expect from an award winning customer care team of specialists? Prompt resolution to your customers’ problems, information broadcasting, and customized customer service programs. In order to build the perfect program for you, we start with a detailed evaluation and analysis of your need for a call center. This entails what we call a “Discovery Process.” From that we are able to suggest a detailed solution for your specific situation. We develop a customized solution utilizing aspects of
MEDFONE’s fully-integrated inbound, outbound and interactive voice response (IVR) services.
We then train every agent that will be on your team working on your program. We even suggest that you assist in the training process. If needed, we will profile and hire agents specifically for your program. We can provide you with dedicated agents, shared agents or a hybrid for your program. Our goal is to ensure that the optimum level of customer care specialists is ready to help you meet your CRM goals.
Then we implement your program and track your results. An account manager is assigned to your program to make sure it runs smoothly and to be responsible for taking care of any of your needs immediately. Your account manager is accessible 24 hours a day for your convenience.
This whole process is what we refer to as the Response Action Results™
process because it is designed to respond to your exact needs and get you the precise results you seek – happier, more satisfied customers.
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