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 MEDFONE
is dedicated to assisting you grow your business. We have
created successful customer acquisition programs for
many of the nation’s premier companies. We start with
a detailed evaluation and analysis of your need for a
call center. This entails what we call a “Discovery
Process.” From that we are able to suggest a detailed
solution for your specific situation, including
identifying additional revenue opportunities through
intelligent up-sell and cross-sell programs. We develop
a customized solution utilizing aspects of
MEDFONE’s fully-integrated inbound, outbound
and interactive voice response (IVR) services.
We then train every agent that will be on your team
working on your program. We even suggest that you assist
in the training process. If needed, we will profile and
hire agents specifically for your program. We can
provide you with dedicated agents, shared agents or a
hybrid for your program. Our goal is to ensure that the
optimum level of customer acquisition specialists is
ready to help you meet your sales goals.
Then we implement your program and track your results.
An account manager is assigned to your program to make
sure it runs smoothly and to be responsible for taking
care of any of your needs immediately. Your account
manager is accessible 24 hours a day for your
convenience.
We generate and qualify leads for you, respond to
advertising inquiries, close the sale, process and
fulfill the orders and maximize your return on
investment by cross-selling and up-selling.
This whole process is what we refer to as the Response Action Results™
process because it is designed to respond to
your exact needs and get you the precise results you
seek – more sales.
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