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>>MEDFONE Helps Launch Business In The New Field
Of Full-Body Scanning
A
start-up business in the developing field of full-body CT Imaging was in need of an experienced and knowledgeable call center to receive patient calls, educate patients on imaging, provide scheduling software, and schedule patient appointments. Agents needed to be familiar with the various scans offered, the equipment used and the step-by-step process patients will experience once they arrive at the office.
MEDFONE provided this client with customized inbound live agent, Interactive Voice Response
(IVR), and email management solutions to help launch its business.
MEDFONE’s skilled agents received intensive on-site training at the client’s facility from doctors and technicians operating the scanning machinery.
MEDFONE implemented and trained the client’s office personnel on the required appointment software needed.
MEDFONE utilized its skills-based routing technology, so that calls were directed only to agents who underwent the intensive training needed to impart expertise regarding the scans. All of the information gathered throughout the entire call is maintained in a database and emailed daily to the client.
This client has grown its business at a much faster pace than anticipated.
MEDFONE has been educating customers on the scans and scheduling appointments 24 hours a day. The client has been able to advertise their service through mass media channels with the comfort that skilled agents are ready to process each call properly.
>>MEDFONE Helps Department Of Health Prevent Tobacco Abuse By Minors
A State Department of Health (DOH) required 24 hour, 7 day a week support for its inbound toll-free calling program related to the sale and distribution of tobacco products to minors in their State. The DOH needed a call center to receive, dispatch, monitor, and accommodate complaints, answer tobacco related questions, file reports of violations, and respond to requests for technical assistance.
MEDFONE established a toll-free inbound program that created and maintains a database of callers and call-related information.
MEDFONE prescreens and transfers calls during business hours directly to appropriate DOH staff and to their DARE Institute, processes additional calls, and provides daily activity reports to the
DOH.
MEDFONE’s bilingual staff and its technology ensure that the documented information for each call includes: the date and time the call was received, caller name, caller address, caller phone number, nature of call, information that was provided and to whom the call was transferred. This information is maintained in
MEDFONE’s database and emailed daily to the
DOH.
MEDFONE established a dynamic state-wide program ensuring that the DOH is able to implement their legislative goals of preventing tobacco abuse by minors through a toll-free reporting program. In less than one-year,
MEDFONE has already processed over 11,000 calls concerning tobacco issues and minors. The DOH has ensured that their public health initiative is being achieved and that the public was
provid
>>MEDFONE Donates Call Center Resources To Help Find Cure For Breast Cancer
After witnessing several personal friends and family members lose their battle with breast cancer, finding a cure became a personal mission to a lifelong Long Islander. While rowing one day on the Great South Bay, he decided that he will row around Long Island to raise research funds for breast cancer. He independently began to plan the event, gather information and support from local breast cancer coalitions, find sponsors and identify research facilities to donate the funds. A prominent
MEDFONE client takes an interest in the row’s mission and purpose and suggests that
MEDFONE donate their services to support the fundraising effort. After learning more about the effort,
MEDFONE enthusiastically agrees.
MEDFONE designed an inbound program to provide 24/7 coverage of the row’s toll-free number to process donations and answer callers’ questions about the fundraising effort. and the progress of the row 24 hours a day, 7 days a week.
Each year since 1997 the row has taken place and
MEDFONE has assisted in raising upwards of $50,000 annually. This devoted Long Islander states that he will continue to row for a cure every year until a safe and effective cure is discovered and available to patients.
MEDFONE will continue to invest time and resources each year to ensure the success of the fundraising mission and the ultimate goal of finding a cure for breast cancer.
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