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Successful customer aquisition programs starting with a detailed evaluation of your needs

Award winning customer service.  Customized solutions using aspects of Medfone's inbound and outbound interactive voice response services.

We will act as your front office, schedule appointments, explain services offered and much more.  If needed, we will profile and hire agents specifically for your program.

IVR is an automated telephone switching system that handles calls through pre-recorded phone messages.  Our system can handle a high volume call capacity.

We help maximize advertising campaigns, enhance a company’s image and help grow businesses.  Detailed custom applications include toll-free ad response, sales promotional calls and much more.

We process and fulfill orders, respond to consumer inquiries, provide customized IVR programs and much more. MEDFONE
knows that when your marketing and advertising is producing results, you need a call center that can handle the load. Whether your medium is electronic retailing, telemarketing, direct to consumer marketing, or other traditional ad placements, you want to know that your calls are being managed efficiently, either by a professional staff of agents skilled in your product or service that can process your orders or close a sale. After all, it’s not a call center that closes a sale, people do!

For those health related clients that are focused on acquiring, serving and retaining consumers, MEDFONE provides a variety of solutions that maximize advertising campaigns, enhance a company’s image and help grow businesses. We often make the difference between a business’ success and failure. For example: we process and fulfill orders, respond to consumer inquiries, provide customized IVR programs, qualify and generate sales leads, refer consumers to the nearest place to buy a particular product, conduct customer satisfaction surveys, interface with a client’s web site, and act as their customer support/help desk. 

These programs are just the beginning, our other detailed custom applications include: 

Toll-Free Ad Response and Fulfillment
Information and Referral Programs
Lead Inquiry Processing, Generation and Qualification
Product/Dealer/Zip Code Locator Services
Customized IVR Programs
Literature, Product and Information Requests
Web Enabled Services
Credit Card Authorization and Processing
Single/Multi Product Order Taking
Catalog Order Processing
Sales Promotion Calls
Confirm Product Orders/Reorders
Multi-Lingual Interpretation
Call Overflow 
Market Research Surveys
Customer Satisfaction Surveys
BRM Response Information Lines
Product Hotlines/Complaints
Database Management
Rebate Processing/Coupon Redemption
Email Management
Appointment Scheduling for Sales Representatives
Help Desk/Customer Support

 

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