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 We Didn’t Just Expand, We Evolved . . .
MEDFONE was established in 1979, with 3 agents/operators, as a messaging center for healthcare practitioners. As our reputation for providing quality-driven, innovative solutions grew,
MEDFONE was increasingly in demand by other health related markets, including large
hospital networks, medical groups and managed care organizations. As the demand for
MEDFONE’s commitment to excellence increased, so did our service offerings. By 1995 we were providing our clients with a full range of customized inbound and outbound call center solutions. Today, our expanded solutions in the areas of customer acquisition, customer care or messaging can help any type of business operating in any health related field. Whether it’s responding to inquiries for advertising for a fitness product, conducting market research for pharmaceuticals, messaging for doctors, order processing for nutritional supplements, customer service for a cosmetic company, or providing critical information to insurance clients,
MEDFONE has the
solution.
Today, MEDFONE employs 130 professionals (and growing) all committed to your customer or patient relationship management. We developed the
Response Action Results™ process, which is utilized by our
dedicated staff
to achieve results for our clients. Our service offerings to the health industry fields have evolved over the course of a decade and are the result of devoted and creative management and support teams. We have truly developed into who we have become . . . a full-service call center dedicated to health related businesses – that’s all we do.
Our facility is located in Wantagh, New York – a suburb 30 miles from New York City on Long Island. Because of our central location, we draw employees from a working population of 6 million and an unemployed job pool of 400,000.
This enormous labor pool has allowed us to be extremely selective in our hiring practices and grow at an appropriate rate to enable us to provide the right people for all of our clients’ programs.
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