Automated Medical Answering Service

MEDFONE is an automated medical answering service with a history of providing excellent experiences to the pharmaceutical, healthcare, managed care, and consumer response industries. Your MEDFONE team aims to help you succeed through our mission of building measurable and profitable customer relationships. Service has been so consistently stellar that MEDFONE has been on the receiving end of several awards:

• In 2003, MEDFONE received the Customer Relationship Management (CRM) Award.
• In 2004, the Association of Teleservices International (ATSI) awarded MEDFONE with the Excellence Award.

You can read more about these awards under the About Us tab.

MEDFONE takes pride in providing healthcare related industries with solutions to better manage inbound and outbound patient calls through an automated medical answering service. The process begins with a detailed evaluation. MEDFONE will then suggest a solution and identify other opportunities to increase revenue through cross and/or up selling. The solution is then implemented and tracked. Our clients find that the automated service frees up their time to focus on providing quality healthcare services to patients rather than on administrative duties. They trust our team and technology. We hope you will too.

Once a patient has left your office, you need peace of mind that any further interaction is executed professionally and accurately. MEDFONE’s medical answering services call center is your solution to handle after hours communication. Our staff is highly trained to meet your needs and give your patients the excellent service you expect.

Our medical answering services call center is designed to handle customer care, market research, order processing, provide critical information to your customers, scheduling and confirmation of appointments, and explanation of your services and messaging to patients. Rest assured that your customers will receive first class attention because we answer the call in no more than three rings. MEDFONE is not the average call center. That is why TMSI awarded us with the CRM award for providing excellent call center services to our clients. We are confident you’ll agree.