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Successful customer aquisition programs starting with a detailed evaluation of your needs

Award winning customer service.  Customized solutions using aspects of Medfone's inbound and outbound interactive voice response services.

We will act as your front office, schedule appointments, explain services offered and much more.  If needed, we will profile and hire agents specifically for your program.

IVR is an automated telephone switching system that handles calls through pre-recorded phone messages.  Our system can handle a high volume call capacity.

Live answering services when you need it

Live answering services from Medfone allow additional coverage and ensure exceptional customer relationships which makes it wast to stay connected with your patients. Allow our agents to do the work for you. We will assist with a variety of connections for hospitals, physician offices, medical supply companies, and pharmaceutical corporations. Choose the package that is right for you. A comprehensive package may include features such as:

  • web enabled product line
  • sales promotion calls
  • multi-lingual interpreters
  • product hotlines for ordering and complaints
  • market research and patient acquisition surveys
  • help desk for troubleshooting customer issues
  • information and referral programs

The list goes on and on. Your patients and clients will reach ultimate satisfaction with an easy to use virtual answering service or by talking directly with one of Medfone's trained professionals. Browse Medfone.com to find the answer to overflow and lost calls. A busy office becomes a simplified process with assistance from the industry's leader in medical messaging.


Virtual answering service that satisfies

We can fulfill virtually all the needs of medical practices, literally. Incorporate a virtual answering service into your business practices and watch productivity grow in an instant. Professionals from Medfone.com are trained to eliminate time-consuming procedures by customizing technologically advanced solutions for the healthcare industry. On-call physicians and assistants no longer have to wait by the phone for after hour calls. Our professionals provide e-mail and messaging options that can be sent directly to a pager, cell phone or PDA. In addition, Medfone also delivers daily messages and patient updates via e-mail or fax and can employ automated support for routine tasks. Customer support specialists strive to simplify office procedures and efficiently process calls for clients. Opt to utilize a customized program, such as MEDFONEnmd.com, where your patients can inquire about appointments and medical records in a HIPAA compliant environment. Move medical practice to the next level, virtually. Each customized product line available enables clients to choose a solution that works well for the desired practice, from on-line enhancements to live answering services. Medfone keeps you connected. Let us know if you have any questions by call at 1-800-medfone.



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