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Successful customer aquisition programs starting with a detailed evaluation of your needs

Award winning customer service.  Customized solutions using aspects of Medfone's inbound and outbound interactive voice response services.

We will act as your front office, schedule appointments, explain services offered and much more.  If needed, we will profile and hire agents specifically for your program.

IVR is an automated telephone switching system that handles calls through pre-recorded phone messages.  Our system can handle a high volume call capacity.

Virtual answering service keeps businesses connected

Virtually, Medfone's scope of business has grown drastically since the company was established in 1979. What began as a messaging center, has quickly grown to a 24 hour answering service and more located in Wantagh, New York, employing more than 130 representatives. Our solutions have evolved as well, from live coverage for physician offices to a virtual answering service that assists a variety of businesses within the healthcare industry to manage care in an online environment. Information is key. Regardless of the venue, telephone, e-mail, fax, Medfone is committed to serving patients and clients with care and accuracy. Exceptional training is embedded into every representative we employ to guarantee that our clients are represented professionally. Phone answering services and online answers are of the utmost quality when managing care through Medfone.com.


Phone answering services personalize calls

Even though technologically advanced enhancements simplify patient relationships, many clients still prefer to maintain direct contact. Medfone recognizes the need for live coverage and continues to maintain quality phone answering services for our valued customers. Available to confirm appointments, promote sales, provide physician information, and represent businesses to media outlets, Medfone's call centers are catered to meet the customized needs of each market we serve. Get connected with existing patients of hospitals and medical practices or acquire leads and promote products of medical equipment suppliers and pharmaceutical companies. Offering a broad range of viable products, including a virtual answering service, Medfone.com showcases how our solutions can increase productivity, reduce expenses, and increase returns on investments. Outsource costly, time-consuming tasks to professionals well-versed in the healthcare industry. We will answer the call with care.



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