MEDFONE: Phone Answering Services

Beginning in 1979 with three operators, MEDFONE has grown into one of the premier providers of live answering services for customer service and medical organizations in the United States. By 1995, as demand had increased and with it workforce and technology, we were able to provide clients a full range of customized inbound and outbound call center solutions, and our capabilities continue to grow with today’s changing markets.

In addition to traditional phone answering services for the medical field—appointment setting and verification—we are able to offer fully expanded solutions in the areas of customer acquisition, customer care, and messaging. We can fend off calls from advertisers, conduct market research for pharmaceutical products, process orders for nutritional supplements and related products, or provide critical information regarding insurance. Our company has taken great strides to maintain knowledge of all of the latest HIPAA regulations and keep our dedicated staff fully trained on the latest developments in all applicable fields.

We know that the most critical resource for any company is people. While our technology helps us maintain our customer service reputation, it is truly our live answering services staff that is the key. Our facility is located in Wantagh, New York, a suburb of the city on Long Island. Our central location allows us to draw from one of the largest working populations in the United States, with an unemployed job pool over 400,000. This influx of available staffing allows us to be extremely selective when hiring, and has allowed us to grow at the rate necessary to meet the needs of our growing and demanding client base.

It is truly our staff—both the dedicated phone answering services associates on the front lines and our innovative management—that has allowed us to get to the place where we are today. Contact us to see how these services can help you.