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Pharmaceutical
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Interactive Voice Response
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Consumer Response
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Successful customer aquisition programs starting with a detailed evaluation of your needs

Award winning customer service.  Customized solutions using aspects of Medfone's inbound and outbound interactive voice response services.

We will act as your front office, schedule appointments, explain services offered and much more.  If needed, we will profile and hire agents specifically for your program.

IVR is an automated telephone switching system that handles calls through pre-recorded phone messages.  Our system can handle a high volume call capacity.

Medfone's medical answering services

Working in the healthcare field can be very stressful. Constantly dealing with life or death situations, depending on time to be able to make the proper decision, and long hours can all lead to workplace fatigue. The last thing healthcare professionals need to worry about is taking care of the phones. Medfone, in business for more than 20 years, is one of the premier medical answering services on the East Coast, having developed from a small group of operators to a full-service solution, providing call center capabilities to healthcare providers both large and small. From 24 hour answering services with dedicated account managers, to outbound calls for pharmaceutical research, Medfone's live phone answering service is able to cover any phone system need in the field of medicine.


24 hour answering services

Customer care is the number one concern at Medfone. Providing medical answering services to various markets within the healthcare field since 1979, the company has developed from a small group into a large operation, featuring dedicated personnel assigned to specific accounts, and pulled from one of the largest and best talent pools in the employment world. Medfone provides 24 hour answering services for the following markets:

  • Pharmaceutical
  • Consumer Response
  • Healthcare and Hospitals
  • Managed Care
  • Inbound and Outbound Calling

Whether your need is for an Interactive Voice Response system, a group for scheduling appointments, or a detailed messaging system, Medfone will provide it with superior customer service, account managers available at any time of the day, and the ability to handle monstrously high call volumes. Call 1-800-MEDFONE today to experience our great customer service first hand.



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