Medical Answering Service

Every thriving practice should utilize a medical answering service. There are a number of benefits that are not only helpful to your patients, but are essential to the success of your office.

Some of these benefits to your patients may include:

• after-hours prescription refills
• after-hours questions about a medical concern
• appointment reminders
• calls to obtain or inquire about lab results.

While not all of these or other patient concerns can be answered by our staff due to privacy laws, we can give your patients comfort in the knowledge that they are important, their concerns are valid, and they will be promptly contacted by an on-call doctor or during normal business hours.

A medical answering service is also beneficial to the doctors and nurses on staff in addition to better caring for your patients. The call center staff can help determine which inquiries warrant forwarding to the on-call physician and which patients should be instructed to call back or expect a return call during the day. Rather than drain the resources of your fully trained medical staff to handle some of these administrative duties, use the expertise of Medfones’s answering service.

Additionally, with our answering services we can handle your calls during peak hours in the hectic work day or allow for a needed reprieve during lunch. This may give doctors and nurses some time to catch up with impending patient tasks that come up during the day or take a precious few moments to regroup. Our services are essential to your practice—for you, your staff, your medical personnel, and your patients.

Browse our site to learn more or to begin determining how you want your calls handled or routed. We are here to help, offering top notch call center employees that are well-trained or to help you design scripting and actionable items. Contact us today to get started.