Medical Answering Service 24/7

In many cases it is not possible to staff your business for around-the-clock service, especially if you're running a smaller company. But if your business is in the health fields, you know it's especially important to have that availability of service whenever your clients need it. It was to meet that demand that the medical answering service was born.

Medfone is fully staffed with a team of over 130 talented customer service professionals who will be there for your clients whenever they need you--whether it's three in the morning, Saturday afternoon, or on a national holiday.

Our virtual answering service is available in a number of ways, whether you want a live service representative to be available, or if you'd rather have a custom interactive voice response (IVR) system to take and direct your calls appropriately.

You can benefit from our years of experience in providing premier medical answering services for our clients. In fact, you can bank on our quality. Medfone is the first-place award winner of both the Long Island Association and Teleservices International for excellent phone services.

When your office or hospital needs an answering service, you can trust Medfone care every time.

For some situations, a live operator isn't the most practical solution for your businesses needs. Some calls need to be routed to their appropriate handler, other businesses may have too high a call volume during a specific time of the day to make live operators a feasible solution. For those practices, the IVR systems offered by Medfone are perfect.

This type of virtual answering service uses voice recognition and key input technology to direct a call through a network of prerecorded messages. It can be used in a variety of different ways, from pre-recorded advertising to complicated call routing, accomplished through one of our highly adaptable IVR systems.

We customize to your situation because for any medical answering service, there's no right or wrong way to set things up. Check with Medfone today to see how our IVR system can be implemented to improve your customer relationships.