Live Phone Answering Service, Specialty Answering Service

Connecting with customers 24/7 is the ultimate goal of contracting with a live phone answering service. However, not all services are created alike and it is important to consider several factors before choosing a provider. First, what types of calls are anticipated during off-hours? What type of business is to be conducted? Medfone trains every call agent that will be servicing the account. We will implement a program and track the results for you. For general business needs, Medfone generates and qualifies leads, responds to advertising inquiries, processes and fulfills orders, cross-sells, and performs other functions pertinent to the specific business. For physician services, a specialty answering service is employed and the call agents can handle urgent calls, make appointments, refill prescriptions, and respond to billing inquiries. Every business needs a capable and reliable service to respond to after-hours calls.

Second, consider that the after-hours live phone answering service is an extension of the business outside regular hours. What is the expectation? At Medfone, agents receive business-specific training. Also, your account manager gives the business owner access to the system anytime. Pair that with Medfone’s result tracking system, and the operation is completely fail safe. Any weak areas or missteps can be easily and quickly remedied.

As stated, Medfone specifically trains or hires agents to be tailored to the business needs at hand. For a physician’s office or another business in need of a specialty answering service, Medfone will customize a program, with trained call agents and an account manager will be assigned to take care of any issues.

It has come to be expected that doctor’s offices are accessible after hours, all hours. By utilizing the services of Medfone, a physician can provide patients with this service at a reasonable price. Not only is this service expected by patients, but by using Medfone the office can expect increased patient loyalty through a better experience. Also, regular staff can then be more available for patient care.