Live Phone Answering Service

Our longest and most established service is founded in the physician and hospital sector. MEDFONE was built from providing services to sole practitioner doctors and massive hospital networks. We understand that acquiring and retaining patients in a critical element in the success of your business. With this in mind, we have created several options for your company, including live phone answering service, processing inquiries during peak times of the day, calendaring appointments, answering patient questions, explaining medical services, handling urgent calls, responding to advertising inquiries, confirming patient appointments, conducting patient satisfaction surveys, and providing information and referral services.

As a company that concentrates on medical answering service, we ensure that all of our staff and operators are trained in the medical industry and fully comply with the Health Insurance Portability and Accountability Act (HIPAA). MEDFONE has spent significant resources and many hours training its staff on the revised version of HIPAA and has been recognized as a pioneer in creating a HIPAA compliant Business Associate Agreement for its clients.

We have also been instrumental in establishing member acquisition and retention for managed care organizations. Our top notch medical answering service has played an important role in this plan. In addition to our live phone answering service, we also provide support services for member and provider inquiries, assist callers in reaching their primary care physician, verify member eligibility, process inquiries from prospective members, schedule appointments with marketing representatives and educate members on their benefits. Although this market segment is traditionally a difficult segment to support, we have been successful in recruiting over 100,000 new members, more than doubling our clients' member base.