Live phone answering service

Medfone started out as a live phone answering service catering to the medical industry over twenty five years ago and continues to excel in the field. As the company has grown from the original three agents, the dedication to customer service and the implementation of new technologies has remained constant. Now, with a professional staff of over one hundred and thirty, Medfone continues to offer award winning customer service through its live phone answering service, but also offers more services than ever before to help busy medical offices efficiently and economically maintain there response and support networks.

Medfone has grown beyond simple answering services. Call center automation, for example, is offered with interactive voice response systems that allow customers to direction themselves to the information they need by speaking with your office's computerized system directly. The full suite of Medfone services includes:

• Answering and messaging services
• Interactive voice response systems
• Customer acquisition training
• MEDFONEnmd.com integrated medical office support

The Medfone mission is to help you build and maintain healthy, productive relationships with your clients. Our dedicated professionals provide all of our answering services, call centers in other countries are not employed. Every member of the Medfone staff receives a minimum of sixty hours of training before ever being allowed to answer a telephone. Once they assume the responsibilities of their position, they must participate in ongoing training programs to ensure that they improve their abilities and offer even more service to you and your clients.