Call center services: answering service

Medfone started out as a traditional answering service in 1979. Of all call center services, answering service solutions are still in the highest demand. Of course, advances in technology now allow Medfone customers to choose between live representatives and interactive voice response systems. Other services are now offered as well, such as our convenient appointment setting service. One thing that has not changed over the past years is Medfone's dedication to helping our clients built strong and long lasting relationships with their patients. No matter what you require in call center services, answering service personnel to new customer acquisition calls, Medfone is your answer.

Medfone strives to relieve your office staff of as many phone based responsibilities as possible so that they may spend their time being more productive. Because one of the most time consuming phone related tasks for a medical office is appointment setting, Medfone has designed a program to take it out of your office and into the Medfone call center. Using the Medfone appointment setting service means that your employees no longer have to call multiple times to set, confirm and remind patients of appointments or deal with the wasted time spent talking to answering machines and wrong numbers. Instead, Medfone's professional staff will interact with your patients in a friendly, efficient manner.

You never need to worry when the phone service professionals from Medfone are representing you and your office. Each member of the Medfone team receives a minimum of sixty hours of customer service instruction before ever answering a telephone. Constant monitoring, evaluation and training ensures that each of our operators is able to conduct your phone business efficiently, accurately and courteously.