Automated medical answering service for your business

When looking for ways to improve your business and help with the many needs of your customers look to Medfone! You can interact with your customers through a voice response system that is both rapid and efficient, tending to their questions when you can not. A high volume of both incoming and outgoing calls can be processed through our automated medical answering service, allowing your customers to reach the person or obtain the information they need easily and letting you take care of in office business. This is a cost-efficient program and you can read more about it on our Interactive Voice Response page.

To provide this automated medical answering service and other programs, Medfone utilizes one of the most sophisticated call center systems available in today's market. The AMTELCO Infinity Call Center System is windows based, internet accessible, and HIPPA compliant. It has countless client features, customer features, supervisor features and system features which are all detailed in Our Technology, on our About Us tab. Read on to learn more or give us a call today to discuss a customized package for your business.

Not all of our programs are entirely automated, however. If you need live answering services we can assist with that as well. Continue reading to discover more about our highly trained professional staff.

When you become a Medfone client all of your call center needs will be analyzed to provide you with the best options for your business. Based on this information a plan will be developed to meet your unique demands and a team of agents will be screened, hired and trained to work specifically for your needs. These agents receive general telephone training for at least 60 hours followed by additional training dealing with your particular program and business. There is also ongoing monitoring and feedback, to ensure high quality service for your company and your customers.

Each team is assigned a supervisor -- a person who will be your company's dedicated account manager. This person's job is to maintain, manage, and monitor the program, making sure everything works as it should and also there when you have questions. Should problems arise he or she will be immediately involved to resolve the issues. Your account manager is available to you at all times.

Ultimately, your satisfaction and your success are Medfone's primary goals. Call us today to learn more!