Automated medical answering service technology for business needs

Now you can interact with your customers through a voice response system that is both rapid and efficient. A high volume of both incoming and outgoing calls can be processed through our automated medical answering service, allowing your customers to reach the person or obtain the information they need almost immediately. This is a cost-efficient program for your business and you canlearn more about it on our Interactive Voice Response page, or give us a call with any questions that you may have.

To provide this automated medical answering service and other programs, Medfone utilizes one of the most sophisticated call center systems available in today's market to bring you the servcie that you need to provide great customer care.

The AMTELCO Infinity Call Center System is windows based, internet accessible, and HIPPA compliant. It has countless client features, customer features, supervisor features and system features which are all detailed in Our Technology, on our About Us page.

Not all of our programs are entirely automated, however. Continue reading to discover more about our highly trained professional staff if you would like to have live answering to your business calls.

When you become a Medfone client all of your call center needs will be analyzed and a customized program will be created just for your business. Based on this information a plan will be developed to meet the unique demands of your business and a team of agents will be screened, hired and trained to work specifically for you. These agents receive general telephone training for at least 60 hours followed by additional training dealing with your particular program and business. There is also ongoing monitoring and feedback, to ensure high quality service for your company and your customers.

Each team is assigned a supervisor -- a person who will be your company's dedicated account manager for your project. This person's job is to maintain, manage, and monitor the program, ensuring that it goes smoothly day after day. Should problems arise he or she will be immediately involved to resolve the issues. Your account manager is available to you at all times.