24 Hour Answering Service

As the health care industry grows, and your company follows suit, a telephone answering service will become an essential part of your business. MEDFONE has the equipment and knowledgeable personnel to address this aspect of your business. With several services available, ranging from 24 hour answering service to patient response, MEDFONE is your one source for your telecommunication needs.

One specific industry that we service is the pharmaceutical industry. MEDFONE can assist you in acquiring new customers, as well as customer care solutions. The ability to accept all of your incoming calls, at any hour of the day or night, via our telephone 247 answering service, allows you to make contact with potential clients outside of regular business hours. Our programs also promote customer care solutions with items such as:

• Providing support programs for clinical trial programs
• Patient response
• Customized Interactive Voice Response (IVR)
• Processing consumer information and literature requests
• Providing back-up for in-house operated call centers

Not only do we provide numerous services for the pharmaceutical industry, MEDFONE also plays an integral role in the sale of consumer goods. If you are embarking on a new advertising campaign for your products, you need a 24 hour answering service that can handle the call volume that you expect to generate. A telephone 247 answering service that is staffed with trained employees can be the difference between closing a sale and losing a sale. Because we focus on the healthcare industry, our personnel are trained to handle your business. We can provide you with toll-free ad response, sales promotion calls, market research surveys, confirm product order and reorders, and many more services.