24 Hour Answering Service

While a 24 hour answering service is convenient for many lines of work, the medical field is one of the few where it is absolutely essential. Whether a doctor’s office or a larger hospital network, patients depend upon being able to speak to a live person no matter what time and in emergencies need to get in touch with their physicians. MEDFONE provides custom solutions for each one of our separate clients; a sole practitioner needs different solutions than a larger office or hospital. Our live phone answering service options are timely and necessary in today’s healthcare environment, and include, for example:

• Acting as a front office
• Processing inquiries during the day’s busier periods
• Handling urgent calls
• Dealing with advertising/marketing inquiries
• Confirming patient appointments
• Providing information
• Providing referral services
• Conducting patient satisfaction surveys

MEDFONE complies with the newest HIPAA regulations. Read on further to learn more about our specific service areas.

Our two main service areas for healthcare providers are Patient Acquisition and Patient and Physician Relationship Management. Our main focus for most clients is generally the latter, offering live phone answering service that is more caring than that provided by similar service organizations, due to our longtime specialization in the medical and healthcare fields. Our responders’ positive attitudes at critical moments have helped many patients by offering outstanding support even in the physician’s absence.

From remote reception to information and referral programs, you can get what you need from the 24 hour answering service provided by MEDFONE’s highly trained associates. Contact us today for more information, or to begin. We will be happy to assist you in any way we can. MEDFONE customer support specialists are available to represent you professionally, 24 hours a day, every day.