The 24 Hour Answering Service

Although the physician answering service has been utilized for many years, new technological advancements and creative solutions have elevated this service to stretch beyond simply serving as a gatekeeper between the doctor and patient after-hours. All types of medical practices today are seeking a service that will help manage their patients, clients, vendors, and more during times when the office is closed or busy. With further competition in the answering services industry, we invite physicians to ask the following questions:

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• Will my 24 hour answering service be a liaison between me and my patients, or create distance?
• Can the method of call handling and servicing be customized for my purposes?
• What technological options are available and which will suit our needs?
• What are the capabilities of the answering services call center – will the representatives take messages or actually manage incoming calls?
• Can the service make outbound calls?
• Will my patients encounter long wait times or elaborate messaging systems?
• What is the cost effectiveness of utilizing this service?

Choosing the right 24 hour answering service is a critical step in the business plan for your practice. At Medfone, we can provide services well beyond a generic answering service. We begin with the discovery process and commit to finding a customized solution for your needs. We then incorporate how your calls are handling, what technologies should be put in place, and what training the call agents will need. And we do this in the most productive and cost-effective manner for your practice.

Trusting people to represent you in your absence requires some leap of faith. Our call center employees who work on your behalf are exceedingly well-trained, not only in answering services call center skills in general, but for your specific needs. There remains a value-added perception to practices that use a service as opposed to those that do not.